Contact Us 

Phone:+27 (0)31 205 8790
Mobile: +27 (0)82 297 3518

137 Penzance Rd, Glenwood, Berea, 4001, South Africa

Go the extra mile … it’s never crowded!

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The Fine Print

BOOKINGS

Bookings are only confirmed upon confirmation of 50% deposit. It is advisable that you take insurance out in the event of a last minute cancellation. A booking with Mackaya Bella Guest House constitutes a contract covered by these terms and conditions and last minute cancellations will result in the guest becoming liable for the full amount of the accommodation period unless Mackaya Bella can re-let the accommodation at such short notice. Once deposits have been received, it is then deemed that you agree with these terms and conditions. 

Check in from 14:00 – 21:00.  Anything later will incur a surcharge of R200. Check out is 10:00am

A copy of your ID and/or Drivers Licence will be required upon arrival, to safeguard against fraudulent activity

Regrettably no vans or trucks will fit down our driveway or in our car park

CANCELLATION PENALTIES

Cancellations 4 weeks or more prior to arrival, will be refunded minus a 10% admin fee of the full reservation amount

Cancellations made 3 - 4 weeks prior to arrival, will forfeit 25% of the full reservation amount

Cancellations made 2 - 3 weeks prior to arrival, will forfeit 50% of the full reservation amount

Cancellations made 1 - 2 weeks prior to arrival, will forfeit 75% of the full reservation amount

Cancellations made 0-1 weeks prior to arrival, will forfeit 100% of the full reservation amount

Bookings made less than 7 days before arrival will require full payment upfront

Guests leaving before their departure date will be charged 100% of the full reservation amount

House Rules

Only paying guests can sleep on the premises. Non-residents may not be entertained in bedrooms and will be charged a full single rate price.

If you lose your Guest House keys/remotes, cause any breakages/damages, or leave permanent stains on linen/towels, these charges will be added to your bill.

We are a non-smoking establishment. Smoking is permitted only in the garden and on the outside deck.

We are situated in a quiet residential area.  Please be considerate of other guests who may be sleeping, especially when returning late at night.

Cars may be parked free of charge on the premises.  Parking is available on a first come, first served basis, one car per room. Please make sure your vehicle is locked securely and all valuables removed. Cars and their contents are parked entirely at the owner’s risk.

Loss or injury: The owners/employees/contractors and suppliers of Mackaya Bella Guest House have taken every reasonable precaution to ensure your safety and the safety of your possessions whilst you are on the premises, and will accept no liability whatsoever for any loss, damage or injury sustained on these premises.